Just as carpenters "measure twice, cut once" our consultation services provide strategic alignment for your project in areas of best practices, policies, tactics and procedures to better ensure program success. Our expertise and knowledge managing partner and loyalty programs will save you time and help you make knowledgeable decisions on program structure, recruitment, opportunity management, SPIFs, promotions and communications.

ChannelAssist Program Managers are assigned to help coordinate one-on-one with clients to assist in the planning phases of customer applications. Their experience in programs, customer service, claim management as well as technology, design and production help to:

• Launch and manage promotions
• Develop new pages, banners, tests and electronic communications
• Develop new program features
• Stay in touch with Help Desk and Claim issues

Cookie-Cutter solutions compromise and dilute the competitive advantage our clients look for and demand in their sales incentive and loyalty programs. ChannelAssist custom programming services provide the capability to configure a program around a client’s specific requirements to offer enhanced features and functionality so they won’t have to settle for a ‘one-size-fits-all’ system.

Our Help Desk is the front line with your customers and partners and our team of specialists are an extension of your customer service resources providing assistance and support for your program. The Help Desk offers bilingual toll-free telephone/email support and live online chat on issues such as:

• Registration Support
• Password Reset/Account Lookup
• Program Details and Site Navigation Assistance
• Sales Claims Status Inquiries, Escalations and Resolutions
• Reward Redemption Inquiries, Refunds, Exchanges
• Miscellaneous Inquiries

ChannelAssist also provides Claim Management and Validations services based on the client’s claim approval criteria to speed up the processing of claims and prevent invalid claims from being submitted or approved. Our support in this area enables the client’s internal Channel Management to focus their efforts on strategic issues and planning leaving the logistical and procedural activities to our trained staff.